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Contact customer service
Please use Wangwang way to contact, look for the same customer service consultation, you can get more professional service
Q: How much does your store start shipping? Can I have one?
A: Dear, some products can be shipped in one quantity, and some products can be shipped in three (according to the minimum order quantity of each product is slightly different)
2 How can we return it if we want to? If quality problems are found, who will bear the freight?
Answer: Dear! After our goods are sent out, if it is due to personal reasons (such as: do not like this style, not the quality of their imagination, the color difference is too large, etc.), the return of goods needs to be borne by the buyer. If it is indeed returned because of quality problems, please take clear photos to us within 24 hours of receiving the goods, we will weigh whether you destroy it on the spot or return it according to the number of products with quality problems (Note: If you can not accept the on-site destruction and take photos of the destruction, we can not arrange a refund for you, nor can we afford to return the freight), more than 24 hours, do not accept quality problems after sale. If the goods need to be returned due to quality problems, the return freight will be borne by us. The returned freight standard is calculated according to our shipping freight template standard, do not accept the customer to say how much the shipping freight needs to be (because we can not verify your express fee, can only be calculated according to our shipping freight template standard), the above content mind carefully!
3 Can your home be customized?
Answer: You can customize the sample, you can also change the style according to your requirements, customize the company LOGO, etc., the specific can contact Want Want customer service!
4. I purchase rubber band small packaging bag products in your shop. Shall the packaging style or the color of rubber band be the main distribution?
A: All products in the store (except the rainbow woven bracelet set) are based on the color of the rubber band to be distributed and shipped, you can choose to self-service shopping according to the description, the packaging/color/size/delivery information required for each product is detailed in the details page. Have special needs and specific packaging style can contact customer service or leave a message, we will deal with one by one.
5. Are all the pictures on your shop real? Will I get the goods out of color?
A: The products in our store are all shot. We will try our best to restore the true color of the product when taking photos, but due to photography technology, lighting and other reasons, it will inevitably produce some color differences, the picture is only for reference, please refer to the actual object, mind careful shooting!
After we get the goods, can we return them if we can't sell them all?
A: As long as it does not affect the second sale. Within 7 days of receiving the goods, you can bear the round-trip Courier fee, more than 7 days can not arrange for your return or exchange.